Delivery / Customs
Flat shipping rates as arrived!!
UK - £3.99 GBP.
ZONE 1 - £10 GBP.
Croatia, France, Netherlands, Spain, Sweden, Belgium, Cyprus, Germany, Greece, Ireland, Italy, Lithuania & Poland.
ZONE 2 - £15 GBP.
REST OF THE WORLD Inc USA!
All online orders are processed once a week, meaning the order will take around 3 to 10 days or less to reach you. (if UK) International customers should expect to wait minimum of 2 weeks after items have been sent from UK.
Orders over £150 will be handled as ‘delivered duties unpaid’ (DDU). You as the customer may have to pay import VAT, customs duties and or handling fees.
These charges will depend on the country and the value of the item. HOMO will not be liable for any tariffs, import duties, or international taxes that may be imposed outside the UK.
Your item could be selected by customs for inspection with processing time between 1-7+ weeks.
If my item is lost in the mail?
If the customers order is lost in the post/mail, the customer has a 90 day window from delivery (sending) date to inform the retailer.
Anything after this time will not be refunded.
Why is my parcel stuck in transit?
Items will not be refunded while the item/items are showing "in Transit" on the tracking page. We (HOMO London) are not responsible or liable for any delays that maybe be caused while shipping.
It happens that the package is stuck in transit longer than we had expected. If package was sent during COVID-19 outbreak many carriers and postal services around the world are overloaded with increased volume of packages. Online shopping saw significant uptick in number of people doing shopping online as well as increased frequency of purchases.
So, what does the status “parcel stuck in transit” means? It can be literal status or package just has not moved in a long while. Many times, when this happens, you won’t see a new update in the tracking system.
What "in transit" means? When your shipment is in transit, it means the courier company picked the parcel up and your shipment is on its way to the delivery address. The package stays in transit until the driver/postman delivers it.
When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier company’s depots for further checks or stuck in customs.
Why is my package stuck in customs?
Contact your carrier, but please ensure that your shipment is actually stuck in customs. Contacting the shipper will help you to identify if there is anything you can do to speed up your shipments time in customs.
Find out if there are outstanding taxes you owe to pay. Many countries impose taxes on shipments over a certain value, if these taxes are payable on your shipment it will be held until the outstanding balance is paid. If you use a standard express shipper or the postal service they will pay the tax for you (DDU), clearing your goods through customs. If your products have high commercial value, like for example, in the US, items whose value is worth over $2500 you will require a customs broker will arrange for the taxes to be paid and for the shipment to be released from customs.
Often shipments are held up in customs to check that the contents of the package and the value of the goods were declared accurately. There is little that can be done to stop or speed up these random checks and attempts to such may just be a waste of time. If your shipment is sent via the postal system, waiting is often the best option, as tracking is notoriously unreliable and often it’s better to just relax. Your shipment will come eventually, but it might take some time. Keeping calm is part of the battle, try not to stress too much about the delays, your shipment will come eventually. Sometimes the package tracking can be inaccurate, packages can disappear somewhere and reappear elsewhere, hold on, it will come. Fortunately, the postal system is great when it comes to customs – your shipment will be automatically cleared and released, you just need to wait and pay any payable taxes if you’re approached, it is a very easy process but also very slow