Delivery / Customs
Dispatch time.
Our products are made to order, which means we create your item after your order has been placed. To ensure the highest quality, our products are all handmade with love and attention to details. At this time, please expect your order to ship out in 3-5 business days.
Good things take time, and we assure you that our products are all worth waiting for. You will receive an email with tracking number once your order is shipped out!
Delivery Delays.
During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are not Amazon, we do not promise a fast service or next day service. We send all items as quickly as we can but we ask you to be patient and understanding there are imitations to how much can be done in a day. IF you have a deadline, simply email us and we'll do everything possible to get it to you in time. We send its 2 times a week.
Shipping times: (once printed and sent)
UK: Next day
USA: 3 to 6 days.
Canada: 4 to 7 days.
Australia: 5 to 8 days.
Europe 3-9 days.
Please note these times do NOT including any delays or customs reviews. This is not a promise this is a guide and we can not control the packages timing one sent.
You country not available at checkout?
The below countries can can only purchase items via our etsy store
Singapore, Brazil, Colombia, Thailand, Gibraltar, Ireland, Puerto Rico, South Korea.
Customs Charges.
The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside our control. Please familiarize yourself with your country's customs charges and levies prior to placing an order. HIOMO is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.
Important info.
Just a note, postage costs and customs charges are not the same thing, the postage is the money it costs to send the item to you.
The customs is the charge your government adds to imported items and has nothing to do with us. Meaning we do not receive this money, or have any control over this. It is the tax you pay to your counties government.
Why is my parcel stuck in transit?
Items will not be refunded while the item/items are showing "in transit" on the tracking page. We (HOMO London) are not responsible or liable for any delays that maybe be caused while shipping.
What does the status “parcel stuck in transit” means? It can be literal status or package just has not moved in a long while. Many times, when this happens, you won’t see a new update in the tracking system.
When a parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier company’s depots for further checks or stuck in customs.
Why is my package stuck in customs?
If your item is selected by customs for inspection with processing time between 1-7+ weeks.
Contact the courier with the tracking information provided, find out if there are outstanding taxes you owe to pay. Many countries impose taxes on shipments over a certain value, (see above) if these taxes are payable on your shipment it will be held for a short time until the outstanding balance is paid, if this is not paid it will be returned back to us.
Often shipments are held up in customs to check that the contents of the package and the value of the goods were declared accurately. There is little that can be done to stop or speed up these random checks and attempts to such may just be a waste of time. If your shipment is sent via the postal system, waiting is often the best option, as tracking is notoriously unreliable and often it’s better to just be patient. Your shipment will come eventually, but it might take some time. Keeping calm is part of the battle, try not to stress too much about the delays. Sometimes the package tracking can be inaccurate, packages can disappear somewhere and reappear elsewhere, hold on, it will come. Fortunately, the postal system is great when it comes to customs – your shipment will be automatically cleared and released, you just need to wait and pay any payable taxes if you’re approached, it is a very easy process but also very slow.